Inventing the Future of Loyalty...
What We're Thinking
Jun
2026
How does your culture stack up?
In our buzzword-crazy world the term “culture stack” has been gaining currency. It confers a gleaming 21st Century aura on...
May
2026
Two lies and one truth?
Ever play “two lies and one truth?” Given three reasonable statements, guess which one is true. Let’s play with these...
May
2026
Programs springing up like weeds
Or should I say, weed. Today’s topic: cannabis store loyalty programs. Where recreational grass is legal, it didn’t take long...
Apr
2026
Winning in the Retention Economy
Winning in the Retention Economy: The Experts Agree In these volatile times, marketers are increasingly emphasizing customer growth and retention...
Feb
2026
Eighty-two days later…
Like most professional practices, we use case studies to tell success stories, to illustrate how we help clients reach their...
Feb
2026
Welcome to the Retention Economy
Almost as long as we’ve been in the loyalty space, we’ve chafed at the limitations of “customer loyalty” and “loyalty...