Author name: nex

There’s been an interesting trend in the news lately. Franchisees are raising their voices about how loyalty programs impact the

We noticed that Waymo is recruiting for an Engagement Manager, and couldn’t help thinking that might be kind of ironic:

A mentor of mine used to talk about the value of “the unencumbered thank-you” in maintaining customer relationships. Think about

I want to share a few observations about current happenings in the customer loyalty world. From banking, to fast food,

In our buzzword-crazy world the term “culture stack” has been gaining currency. It confers a gleaming 21st Century aura on

Ever play “two lies and one truth?” Given three reasonable statements, guess which one is true. Let’s play with these